Deloitte Vacancies 2024 | Apply Online For Internal Client Services- People & Purpose- Learning Manager Job Opportunity

Deloitte is a leading global provider of audit and audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

• To manage the team/s within sphere of responsibility in the effective delivery of services to the business
• To be a Learning advisor and drive leadership and drive technical learning in the relevant business unit.

Differentiators for this specific role

• Aligning learning initiatives with Firm-wide Strategy
• Acting as the Learning Advisor for relevant BU – This would entail advising the Talent Leader, HR BP and Talent Council regarding learning solutions for their BU.
• Assisting BU with the development or customization of a learning curriculum in order to enhance employees’ skills as well as business performance. This could involve designing or sourcing programmes that address specific BU needs.
• Responsible for delivering world class Learning Solutions
• Create excitement and momentum around Learning through marketing of all initiatives
• Programme Management

Key Performance Areas:

Strategic Impact

• Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
• Manages the implementation of the strategic imperatives in line with service area strategy relating to:

• Implementation of change initiatives within designated area/s
• Management of the implementation of plan on a day-to-day basis with team
• Monitoring skills level in team relating to required outputs, assisting as necessary
• Clear and regular communication with superior and team on implementation status

• Supports own Service Line leadership in carrying out EXCO mandate
• Builds professional relationships within service line/s to understand business needs in area/s of responsibility
• Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings

Budgets / Profitability

• Provides input into annual budget to superior for drafting of budget for Service Area
• Manages expenditure within team and ensures time and expenses are submitted weekly

• Honours Degree

Desired Qualifications

• Postgraduate qualification

Minimum Experience

• 7 years’ working experience within the relevant function

Desired Experience

• 2 years at Senior Consultant level within the function

Additional Information
Leadership Capabilities

Living our Purpose -Acts as a role model, embracing and living our purpose and values, and recognising others for the impact they make
Influence –Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with the firm’s leadership
Performance drive –Delivers exceptional client service; maximises results and drives high performance from people while fostering collaboration across businesses and borders
Strategic direction -Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
Talent development -Develops high-performing people and teams through challenging and meaningful opportunities

Professional Capabilities

Knows the business and industry -Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices
Manages to results -Takes responsibility for assigned areas and contributes to the successful realisation of common goals
Manages and executes projects -Prepares and manages work plans to ensure efficient and timely completion of work
Solves problems -Identifies and solves problems objectively using analysis, experience and judgment
Manages quality and risk -Understands and applies quality assurance and risk management procedures in all areas of work performed
Manages change and ambiguity -Is adaptive and flexible in the face of change and ambiguity

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.