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• The Contracts Specialist provides an administrative function in the Contract Management Lifecycle by processing contract data, maintaining contract data and adding contract data by using standard processing protocols and procedures as designed, including ensuring that all transactional and service data remains in line with contracting agreements and internal planned revenue and cost.

Contract maintenance

• The Contract Specialist is required to maintain and keep up to date data related to the serviceability of the client and in line with the agreed entitlements as provided for in the client agreement, this includes but is not limited to, locations, equipment records, movements where applicable, decommissioning, updates of any kind, additions of any kind as well as ensuring that automated release of cost and revenue is taking place and is not hindered during the life cycle of the contract.

Contract invoicing

• The Contracts Specialist will Invoice where required and due, contracts that have renewed based on the commercials and Client Purchase order details as received.
• They will collaborate when required with the Account Receivable team to ensure that invoicing is processed according to contract agreements.

System usage and Standard processes

• The Contract Specialist is required to make use of Tier 1 and 2 systems when and where applicable and as per the standard process as documented and updated from time to time.
• They are to adhere to Company rules in terms of usage of systems, files, transactions, and all other mechanisms designed to provide seamless and integrate able processing.
• They are required to adhere to updated processes as defined from time to time, including but not limited to transactions, uploads, reports and actual O2C change processes.
• They must ensure that they adhere and comply to the Standard way of work down to work instruction level.

Produce and use reports

• They assist with the preparation and management of all relevant system and vendor maintenance reports and review system data for accuracy.
• They make use of available Tier 1 and Tier 2 Standard reports as well as other extracted reports recognised by the department to ensure accuracy, contract details and correctness of financial transactions as well as the ability to deliver Services as procured by the client, this includes validation of integrated items to the Service Platform, Annual Contract Value reports, Monthly Recurring Revenue Reports as well as any other reports that might become available from time to time.
• They must ensure that reports related to the determination of Commissions and other reports related to forecasting and business planning is in line with the transactions that they have effected at all times.

Qualifications we seek in you!

• Grade 12
• NQF Level 7 / 3-year diploma advantageous

Required Experience:

• 2-year(s) experience in a similar environment will be advantageous

Knowledge, Skills and Attributes:

• Attention to detail, accuracy, and good organisation skills
• Problem solving skills
• Planning skills
• Interpersonal skills
• Communication skills
• Coping under pressure
• Conflict handling skills
• Understanding of the business needs and expectations
• Team player
• A good level of Financial understanding of Contract Management related to Cost and Revenue
• Must be able to work with large sets of data mostly in Excel
• Must have an understanding and appreciation for the downstream processes and our ability to service clients and what impacts this ability in the Contract Management Lifecycle
• Advanced Excel
• SAP Knowledge advantageous

What can we offer?

• Attractive salary;
• Stable job offers – employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional tranings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Medical Aid, Retirement and risk benefits