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Job Details

Junior Panel Executive

Kantar Media

Johannesburg South Africa

The DStv-i team collects TV audience measurement data via panels that are set up both in SA and across Africa.  As the panel management executive on this team, you will be responsible for the overall administration of these panels and driving engagement of panelists (adhering to requirements of being on a panel), including activities and deliverables specifically focused on monitoring the panels.  You will be required to work closely with the team of Panel Managers, Project Managers in ensuring healthy and responsive (high polling) panelists.

Kantar’s Media Division provides strategic advice and competitive intelligence to the world’s leading brands, broadcasters, publishers, agencies, and industry bodies, helping them navigate and succeed in a rapidly evolving media industry. This includes analysis of paid media opportunities; counsel on brand reputation, corporate management, and consumer engagement through owned media; and, evaluating consumers’ reactions in earned media.  Kantar’s Media Division provides clients with a broad range of insights, from audience research, competitive intelligence, vital consumer behaviour and digital insights, marketing effectiveness and online influence. 

Scope of the role

• Managing the lists of equipment to be delivered – working closely with OTD/ other couriers. This includes – Sending sales order lists, managing / tracking deliveries and providing more info re addresses etc. Ensuring updates are provided timeously.
• Requesting sign-off on courier fees associated with deliveries classified as ‘Too far out’
• Adding newly recruited (For SA only: homes who have received equipment) homes on to an installation list and furnishing the details to the Field Services team. Regular feedback to be checked and updated until the project ends
• Updating and submitting troubleshooting lists and ensuring field services teams are providing feedback and actioning the feedback accordingly
• Maintaining a healthy relationship with in-country teams (Field Services) and courier companies (such as OTD)
• The administration of project incentives
• Preparation of panel related stats
• Conducting daily panel administration checks and monitoring of all the panels
• Managing the administrative and communication tasks associated with the suspending and removal of homes.
• Logging all interactions with panelists in the Panel Management System
• Assist in keeping panel projections up to date
• Assisting with the linking of stock sent to panellist homes
• Assisting with the loading of lists into Qualtrix software, downloading reports and saving photos to the server
• Action all panellist correspondence and respond to any queries, where required under the guidance of managers
• Connect with Panellists and understand their concerns when the engagement levels are low and resolve issues
• Strong communication skills on the phone/ customer care – can deal with potentially difficult panellists
• Assist in keeping panellists’ details current
• Alerting line-management of complex panel admin scenarios
• Data analysis – comfortable compiling and interpreting stats
• Dealing with adhoc requests from service centres around the panels
• Manage panellist communication – in order to drive panel engagement and ensure panellists adhere to the requirements of being on the panel (e.g. bulk SMSs, managing queries through the email box, WhatsApp)

Experience / Education

• At least 2-5 years’ prior working experience in a similar role/with a similar skill set
• Working knowledge of Microsoft Word and Excel
• Numeric competency (knowledge of Excel formulas is an advantage)
• Ability to work independently in a high-pressure environment
• Able to learn new programs quickly
• Very strong organisation and administration skills
• Very good attention to detail
• Experience working within a structured and process driven program – adhering to daily tasks and requirements
• Self-motivated and willing to self-manage – need to tackle specific daily tasks
• Previous panel management experience will be an advantage
• Other local languages a bonus

Behaviours

• Growth mindset
• Actively listen to and communicate openly with team members
• Respond timeously and fully to requests
• Demonstrate an ability to work with others
• Provide support to the rest of the team when required
• Maintain strong and effective working relationships with the DStv-i team members.
• Curious and able to question why things are done the way they are done, with a view to improve on current ways of doing it
• Displays a solution driven approach
• Develop and maintain strong relationships with team members based on trust in expertise and insight shown – solution orientated approach

This role would suit a motivated individual who enjoys fostering relationships and working as part of a team, but also embraces responsibility for their work as an individual.

There are certain tasks that need to be done daily and/or weekly. These are very administrative and repetitive yet are a vital function of the account. It is important that these tasks are done correctly and timeously. There is a plan for the automation of some of these tasks, which when implemented, will provide an opportunity for the applicant to take on other tasks associated with the account.

The successful Panel Management Executive will exhibit the ability to be proactive, solution-oriented and well-organised. A good attention to detail and the ability to multi-task are essential.

Country

South Africa

Location

Johannesburg, Bryanston

Why join Kantar?

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.  We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.

And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we’re flexible in our approach to ensure people feel included and accepted. We’re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you’re not a perfect fit, we’d love to receive your application and talk to you about this job or others at Kantar.