Nexio First Line Support Vacancies 2024 Apply Here

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Nexio First Line Support Vacancies 2024 Apply Here Nexio First Line Support Careers @www.nexio.co.za Government Jobs Available Now In South Africa 2024 Latest Nexio First Line Support Job Vacancy 2024

Nexio Job Vacancy as First Line Support 2024 Everyonea’s Always in the Search for a Good Job- High Pay, Job Security, Space to Grow. It’s What We Prepare Our Whole Lives For. However, it’s Gotten More and More Difficult in Recent Years, With Population Growth and Companies Preferring Cheap Labour.

Nexio is Currently Hiring for a Few Posts in South Africa Government Jobs.

Below, We have Provided More Details on the Kinds of Positions Available, the Pay, How to Apply, and More.

Nexio Vacancies 2024 | Apply Online For First Line Support Job Opportunity

Working at Nexio First Line Support Jobs 2024 Vacancies: Nexio is one of the leading South Africa Government Vacancies Jobs Providing Company. Based in South Africa, with its Main Base of Operations in Midrand, they Specialize in Online Classified Advertising, Publishing, Payments and Venture Capital Investment.

Right now, Nexio has a Few Job Openings they are Hiring For. Jobs Near Me at Nexio First Line Support in Midrand, Gauteng. These Posts Will be Opening in South Africa, so For Those Who are Available to Work there or Wish to Work on an International Level, this Will be a Good Job Opportunity. No Deadline has Yet been Announced, but the Sooner You Apply, the Better Chances You Have.

Indeed Careers24 Jobs in South Africa. If You Wish to Know More, or Apply for a Job Position, You Can Click on This Link: www.nexio.co.za

Job Summary For Nexio First Line Support Vacancies 2024

Last Date to Apply: As Per Hiring Organization Required
Hiring Organization Nexio Careers Vacancy
Job Profile First Line Support
Salary Not Disclosed
Job Location Jobs In Midrand
Provinces Jobs In Gauteng
South Africa Government Jobs 2024

Full Job Description of Nexio First Line Support Vacancies 2024

As There are Several Job Positions That have Opened up, Each one Has its Own Job Description as Well, as Well as Slightly Different Requirements and Qualifications.

Whenever a Job Vacancy is Issued, there are Some Criteria Stated in the Eligibility Section That the Applied/ Interested Candidate has to Meet. Otherwise, they Won’t be Able to Get Selected for the Concerned Post.

Therefore, the Sections That a Candidate has to Match for this Vacancy are as Follows-

Full Details For First Line Support Jobs

Role responsibilities and key focus areas:

  • To undertake all Broadband Support related activities in support of the Broadband Products.
  • To undertake quality assurance (QA) and control checks during support activities to ensure broadband set-up, delivering a solution fit for purpose, consistent, and compliant with the business standards and guidelines.
  • Ensure customer solution modifications are fully regression tested and delivered within committed time to customer or within SLA.
  • To attend meetings with customer and business when required.
  • Monitor task execution and ensure results are recorded and feedback provided.
  • Prepare and maintain relevant documentation, including activity schedules, step by step procedure guide, narrative and written reports, and visual progress charts.
  • Liaise with and assist relevant broadband support teams with planning, provisioning and testing activities, problem resolution and root cause analysis.
  • Take responsibility for: time management; reporting and monitoring; risk management; issue management; QA and change management.
  • Support other team members and associated IT and business resources as appropriate and when required.
  • Continually update skills by learning new technologies and techniques relevant to the role.
  • Participate in continuous improvement.
  • Promote and advocate best practices within the team and throughout the business
  • Analyze daily broadband service request reports and ensure appropriate action is implemented to manage SR resolution according to SLA s
  • Manage Escalation and Urgent service requests and directed by the Technical Leads within the specified time
  • Identify and define new process improvement opportunities
  • Managing service requests (SR) from SRM to closure as per prescribed method
  • Troubleshooting and Accurately troubleshooting faults
  • Assigning SR’s in correct method to 3rdline support
  • Feeding back to customer within committed timeline
  • Resolving SR within committed timeline
  • Feeding back root cause to all stakeholders that are interested in RCA
  • Writing root cause analyses reports
  • Demand and resource planning
  • Reviewing documentation
  • Quality assurance
  • Providing objective feedback to support teams and line management
  • Problem solving
  • Working on multiple projects at one time
  • Document analysis and communicating findings to technical and non-technical colleagues
  • Liaising with other support teams
  • Manage SR escalations and urgent requests
  • Analyze and understand daily Broadband service request reports for appropriate action
  • Ensure accurate completion of customer service requests and follow-up to ensure queries are resolved timeously, as per service level agreement
  • Provide effective, efficient and professional service to all our customers (internal and external), both telephonically and through written correspondence
  • Ensure customer service level agreements are met and exceeded
  • Consistent achievement of agreed productivity as per performance contract
  • Display a customer centric attitude

Technical Skills and experience:

  • Matric minimum requirement
  • National Diploma/Degree in a scientific/information technology discipline (beneficial)
  • CCNP certification
  • ITIL Foundations (beneficial)
  • At least three years customer service experience in a technical role (essential) and Broadband technologies
  • At least 3 years 2nd Line Support experience
  • SD-WAN experience (beneficial)
  • Practical and systematic approach to work beneficial
  • Telecommunications industry experience
  • Experience working with OSS/BSS software as end user or from working in the telecommunications sector.
  • MUST be willing to work 24/7 rotational shifts
How To Apply For Nexio First Line Support Careers 2024

Nexio is Currently Recruiting, therefore, Those who are Interested and Possess the Above Required Qualifications, Can Apply to These Vacancies in the Following Manner:

  • Visit this Below link and Create a Account to Able to Access the Application Page.
  • Once You Can See the Job Openings, Click on the One That Interests You and is Suited to Your Qualifications.
  • Read Through the Job Description to Make Sure it is Your Intended Choice, and Then Click on ‘APPLY’.
  • Fill up the Application Form With as Many Details as Possible and Make Sure it is All Accurate. Once You Are Done, Double-check the Form to Make Sure There are No Mistakes.
  • After Double-checking The Form, Click Submit.
  • It is Advisable to Save the Form in Case it is Required for Future Reference.
Submission Link For Nexio First Line Support Vacancies 2024

In this Article, We Have Provided all The Information Posted by Nexio So far. For More Information or More Updates, Regularly Click on The Apply Now Link and Apply by Checking

Apply Now

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