Fidelity Services Group IR Officer Vacancies 2024 Apply Here

Overall Purpose of the Job: Guide and advise business leaders’ management and staff in labour
relations matters within the organisation whilst ensuring compliance to labour legislation

Minimum Requirements
• Relevant Qualification – Relevant Degree and extensive IR Experience
• 5 years relevant work experience, 2 of which should at least be in a unionized environment
• Conducting of CCMA / Bargaining Council Arbitrations with a successful track record
• Understanding of the Labour Court process and appearances
• Handling of union issues and wage negotiations at various levels
• Advanced computer literacy in the Microsoft Office package — MS Word, MS Excel, E-mail
• Must be willing to travel – own reliable transport

Duties & Responsibilities
• Reporting
o Manage disciplinary statistics — Department of Labour submission purposes – monthly
for final report to be submitted
o Monthly reporting of National Employee Relations statistics
o Weekly reporting of Employee Relations activities and action plans
o Management of the reports submitted by Investigators and Ombudsman-tracking of open
cases on a weekly basis and reports to be submitted in this regard and adhering to
timelines.
o Reports submitted to and by investigators – to ensure full compliance and adherence to
basic fundamentals in relation to the concern raised- as and when reports are received
• Project Management
o Advise and management of all retrenchment and structural changes within the region as
and when occurs
o Consultation processes to be completed within the relevant time periods
o Manage grievances received within region to ensure compliance with code of good
practice and other related polices
o Provide advice to management on ER related matters and disciplinary procedures
o Manage appeals procedure
o Industry benchmarking in relation to conditions of employment and union activity of
industry competitors per function of the business
o Conducting of IR Training as per National Training Schedule and regional requirements
o Manage Labour Court matters as a liaison with external attorneys
o Management of strikes and labour unrest interventions
o Analysis of the nature and trends in respect of ER Related Matter/s and drive
intervention/s of corrective measures
o Support the management of Department of Labour visits and execution of activities
• Management of internal and external stakeholders
o Provide advice with relation to Contracts of Employment, Terms and Conditions of
Employment and restructuring workforce planning
o Interaction with line managers in order to improve diversity within the workplace
o Drafting of recommendations
o Having a tracking mechanism of those concerns being addressed by line management
o Liaise with HR field and Learning and Development regarding EAP alignment within the
company and the plan of action thereof.
• Union activity
o Form sound relationships with union representatives and drive climate within the
Operations Business.
o Having measures in place to ensure proactive notification of staff concerns and action
points.
o Management of Union Membership within the company on a monthly basis
o Conduct/Coordinate Employee Engagement sessions in order to be aware of the climate
within the business and promote a healthy working culture
o Negotiation and attendance of union meetings
o Establish and co-ordinate management/employee/union communication to promote a
healthy working culture
o Address and respond to union correspondence
o Establish employee concerns to potentially reduce union membership and activities
o Customer focus
o Directing others
o Address all union issues and grievances
o Enter into and manage union negotiations regarding issues that may arise.
o Attend to meetings and consultations with unions on all issues within FADT Coastal
o Manage union correspondence and issues on a daily basis within FADT Coastal
• Internal customer services
o Handling of “walk in” complaints and service requirement from internal departments.
▪ Suspensions
▪ BCEA advice to HR Managers and or Line Managers
▪ LRA and EE advice
▪ Disciplinary hearings for administration departments
o All “walk in” should be dealt with as a priority
o Tracking of “walk in” customers and consultations to be reported on weekly
• CCMA
o Management of all CCMA cases for FADT and the Group where required including legal
drafting and appearances in conciliations and arbitrations.
• Ad-hoc
o Assisting with other ad-hoc tasks, analysis and projects as and when required
o Monitor internal labour relations trends and submit relevant reports
o Advisory capacity related to all employee concerns and management to HR personnel
o Keep up to date with current ER legislation and ensure this is aligned with company’s
Employee Relations policy
o Ensure that all ad-hoc duties are completed within the specified time period
o Time Management
o Attend to retrenchment consultations
o Attend to chair disciplinary hearings
o Attend to chair grievance hearings
o BCEA and Labour advice to HR, Line Managers and employees
o LRA and EE advice

Skills and Attributes:
• Exceptional administrative skills
• Expert knowledge of labour legislation, policies and procedures
• Goal orientated
• Good communication and Interpersonal skills
• Highly organized
• High accuracy and attention to detail
• Excellent time management
• Problem Solving and analytical capability

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.