Nexio Service Desk Agent Vacancies 2023 Apply Here

Nexio Service Desk Agent Vacancies 2023 Apply Here Nexio Service Desk Agent Careers @www.nexio.co.za Government Jobs Available Now In South Africa 2023 Latest Nexio Service Desk Agent Job Vacancy 2023

Nexio Job Vacancy as Service Desk Agent 2023 Everyonea’s Always in the Search for a Good Job- High Pay, Job Security, Space to Grow. It’s What We Prepare Our Whole Lives For. However, it’s Gotten More and More Difficult in Recent Years, With Population Growth and Companies Preferring Cheap Labour.

Nexio is Currently Hiring for a Few Posts in South Africa Government Jobs.

Below, We have Provided More Details on the Kinds of Positions Available, the Pay, How to Apply, and More.

Nexio Vacancies 2023 | Apply Online For Service Desk Agent Job Opportunity

Working at Nexio Service Desk Agent Jobs 2023 Vacancies: Nexio is one of the leading South Africa Government Vacancies Jobs Providing Company. Based in South Africa, with its Main Base of Operations in Midrand, they Specialize in Online Classified Advertising, Publishing, Payments and Venture Capital Investment.

Right now, Nexio has a Few Job Openings they are Hiring For. Jobs Near Me at Nexio Service Desk Agent in Midrand, Gauteng. These Posts Will be Opening in South Africa, so For Those Who are Available to Work there or Wish to Work on an International Level, this Will be a Good Job Opportunity. No Deadline has Yet been Announced, but the Sooner You Apply, the Better Chances You Have.

Indeed Careers24 Jobs in South Africa. If You Wish to Know More, or Apply for a Job Position, You Can Click on This Link: www.nexio.co.za

Job Summary For Nexio Service Desk Agent Vacancies

Last Date to Apply: As Per Hiring Organization Required
Hiring Organization Nexio Service Desk Agent Careers Vacancy
Job Profile Service Desk Agent
Salary Average R 14 454 per month
Job Location Jobs In Midrand
Provinces Jobs In Gauteng
South Africa Government Jobs 2023

Full Job Description of Nexio Service Desk Agent Vacancies

As There are Several Job Positions That have Opened up, Each one Has its Own Job Description as Well, as Well as Slightly Different Requirements and Qualifications.

Whenever a Job Vacancy is Issued, there are Some Criteria Stated in the Eligibility Section That the Applied/ Interested Candidate has to Meet. Otherwise, they Won’t be Able to Get Selected for the Concerned Post.

Therefore, the Sections That a Candidate has to Match for this Vacancy are as Follows-

Full Details For Service Desk Agent Jobs

Job Description

ROLE PURPOSE

The Service Desk Agent (is the first point of contact for Vodacom\Nexio users and customers in request of support via Telephone/email or Automation.

 While providing the highest customer service, the engineer answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customer’s request in a timely fashion.

The engineer provides desktop support, such as password or account related queries, Outlook, VPN, APN (3G), monitoring and tracking of all systems. The engineer will also play a key role in escalating unresolved customer problems, to a Level 3 engineer if it cannot be resolved.

ROLE REQUIREMENT

  • The logging of all requests via telephone and email accurately into the Remedy System
  • Manage end to end all calls logged and providing updates to keep customers
  • Include all troubleshooting notes in logged request or incident.
  • Provide first line support on all customer facing challenges and try and resolve on first call.
  • Gathering information through analytical trouble shooting or problem research to route the customers query to the correct resolver team or apply an appropriate resolution.
  • Identify trends by monitoring and analysing incoming calls, problems and support
  • Use the required dashboards or views to track and escalate issues seamlessly
  • Compile daily health checks within the environment to highlight any challenges or forthcoming attractions.
  • Escalation and management of calls to agreed SLA’s
  • Avoid requests from breaching target to meet client’s satisfaction.
  • Manage all Pending UNA requests.

Additional Information:

  • The ability to work in a team and to be proactive around self-learning
  • The ability to work under pressure and to tight deadlines
  • Willingness to assist with additional tasks given to the team
  • Interpersonal skills
  • Good judgment skills
  • Good communication skills
  • Behavioral traits such as attitude, motivation and time management
  • Required to work shifts (24 x 7 x 365)
  • Be prepared to perform standby duties and work irregular hours if required

TECHNICAL / PROFESSIONAL COMPETENCIES

  • Resolve as much calls on first call resolution
  • Perform daily health checks in the environment to assure all systems are fully
  • Identify and learn appropriate software used and supported by the organisation.
  • Escalate queries beyond the scope to L3 support

QUALIFICATIONS & EXPERIENCE

  • Matric/Grade12
  • Excellent language command: English/Afrikaans
  • Good understanding of basic IT operations (essential)
  • Experience in Remedy Service Desk (advantageous)
  • A+ and N+ certified
  • Excellent attendance and punctuality are required.

LEADERSHIP COMPETENCY REQUIREMENTS

  • Listening Skills
  • The Ability to set and execute the vision of the company
  • People Skills
  • Strategic Thinking
  • Exceptional team management
  • Excellent verbal and written communication.
How To Apply For Nexio Service Desk Agent Careers 2023

Nexio is Currently Recruiting, therefore, Those who are Interested and Possess the Above Required Qualifications, Can Apply to These Vacancies in the Following Manner:

  • Visit this Below link and Create a Account to Able to Access the Application Page.
  • Once You Can See the Job Openings, Click on the One That Interests You and is Suited to Your Qualifications.
  • Read Through the Job Description to Make Sure it is Your Intended Choice, and Then Click on ‘APPLY’.
  • Fill up the Application Form With as Many Details as Possible and Make Sure it is All Accurate. Once You Are Done, Double-check the Form to Make Sure There are No Mistakes.
  • After Double-checking The Form, Click Submit.
  • It is Advisable to Save the Form in Case it is Required for Future Reference.
Submission Link For Nexio Service Desk Agent Vacancies

In this Article, We Have Provided all The Information Posted by Nexio So far. For More Information or More Updates, Regularly Click on The Apply Now Link and Apply by Checking

Apply Now


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